Set up your assistant without the guesswork.

Collect the current sources behind the questions you want Dobe Chat to handle. Remove duplicate drafts, resolve conflicting wording, and confirm which information is safe to use in a customer-facing answer.

A small, clean source set is easier to test than a large archive. Begin with the material needed for one customer journey, then expand when conversation review shows a clear gap.

Publish the assistant on the pages where the selected questions occur. Test the launcher or embed on mobile and desktop, confirm that it does not block important page actions, and make the route to human support easy to find.

Start with a measured rollout. A focused placement gives your team time to verify answer quality and adjust the source material before making the assistant available across the entire site.

• Test realistic customer wording before publishing.
• Confirm the assistant stays within its intended support scope.
• Check the website placement at common viewport sizes.

Someone should own the source set, the assistant behavior, and the conversation review schedule. Without that ownership, product changes and policy updates can leave even a well-configured assistant behind.

Use repeated questions as a maintenance signal. Update the source that should contain the answer, test the change, and keep a human path available when the request depends on information the assistant should not access.