Everything your assistant needs to answer with confidence.

Dobe Chat answers from the files, text, and public website pages your team chooses. That keeps the assistant close to the information customers are already meant to rely on, while giving your team a clear place to correct or remove outdated guidance.

You decide what belongs in the knowledge base. Start with current product explanations, policies, onboarding guidance, and recurring support answers. Leave out drafts, conflicting documents, and account-specific information that should stay with a person.

• Add public URLs, maintained files, or concise text sources.
• Keep sensitive or case-specific work outside the public assistant.
• Update the source once and improve every future answer that depends on it.

A focused assistant is easier to trust and easier to improve. Define the questions it should handle, test the language customers actually use, and make the next step obvious when a request needs account context or human judgement.

The goal is not to make the chat window look busy. The goal is to help a customer reach the right information with less searching, fewer repeated questions, and a clean handoff when self-service is not enough.

Conversation review shows where customers hesitate, which terms they use, and where your published content leaves room for doubt. That evidence can improve help articles, product pages, onboarding, and support macros—not only the assistant.

When the same question appears repeatedly, your team can trace the answer back to its source, clarify the underlying content, and test the result. Dobe Chat keeps that improvement loop close to the people responsible for customer experience.